I’ve told this story once and I’m going to tell it again to hammer it home. A number of years ago all of my websites went down for a prolonged period of time. It was one of those “one in a million” things that every website owner dreads will ever happen to them. All of us expect our sites to go down at some point. It’s why all servers say 99% uptime instead of 100% when advertising their services.
Things can and will go wrong. Networks blip. Someone screws up here and there. Occasionally the power goes out. These things will continue to happen but in general these are the types of things we as website owners expect. At the same time, we expect our sites to be back online fairly quickly in these events. And 9 times out of 10 these blips last 24 hours at most (usually blips are 5 hours or less).
But an entire server company getting hacked where services are down for nearly a week? That’s like the equivalent of an atomic bomb in the online world. We’re talking about an entire week where you have absolutely no idea if your sites are going to make it. We’re talking an entire week of barely any communication between you and your server because they’re so inundated with emails it takes them hours to respond to you. And in reality they have nothing to report because they themselves are trying to figure out what the hell is going on.
So what’s a website owner to do when something like this happens? My story is a perfect example of what not to do:
Don’t do what I did
- For nearly an entire week I barely stopped hitting “refresh” on my websites. I’m pretty sure I must have hit that button at least 5000 times. And every single time was a disappointment.
- For nearly an entire week I must have sent 500 support emails to my server company asking them what the hell was going on. All of the replies were pretty much exactly the same cookie cutter “we’re working on it and will get back to you as soon as we hear something” emails.
- For nearly an entire week I was worried my business would be over and that life would never be the same. I came up with seven million disaster scenarios. Some ludicrous. Some sensible.
- For nearly an entire week I neglected to exercise. Why? Because I had to be glued to my computer for any update that might be important.
- For nearly an entire week I didn’t eat or drink. Seriously. I lost 12 pounds that week. Some people stress eat. I stress and I don’t eat at all. Huge mistake.
Of all of these things that I did, I would change all of them but one in particular: the last 2.
What I would have changed
Obviously if I had to do it all again, I’d probably try and take a trip somewhere, forget about everything for a week, come back and hope the sites were functioning. Unfortunately that’s not reality. In reality I wish I hadn’t hit refresh so many times. Maybe if I limited myself to one or two refreshes a day my stress levels could have been lower. Instead of sending 500 support emails I should have sent emails only when I had responses. A few would have been better than over 500. Instead of creating a million disaster scenarios, perhaps I could have just focused on one.
Looking back I don’t think I could have stopped the worrying. I don’t think I could have stopped my concern for my sites. Emailing support was warranted. Even creating a disaster scenario was warranted. Hitting refresh was warranted. The frequency at which I was doing these things was clearly a mistake but to think I could have avoided all of these things simply wasn’t going to happen and I’ve made peach with that.
But my health? That’s the one thing I could have controlled much much better.
Never neglect your health
Looking back on that disaster I’m not only convinced, I’m 100% sure my lack of hydration, nutrition, and exercise played a huge rule in just how badly I handled this situation and was stressed out. If I could have done just one thing differently it would have been to eat more, drink more, and exercise consistently. That alone would have helped me immensely.
Bad situations are going to happen. That’s unavoidable. I’ll freak out again. That’s unavoidable too. But neglecting my body and mind during this time was unacceptable and I must never, ever let that happen again. Despite how bad things were at that time, had I been simply drinking, eating, and exercising, it would have been 100 times easier to handle everything.
There no zero excuses for neglecting your health, especially during a crisis.