In today’s world, which is, in my opinion a little over-the-top when it comes to its political correctness, you have to watch what you say and especially what you post online, because if it offends even just one person, you’ll never hear the end of it. Dutch airline KLM obviously didn’t give much thought to the idea of PC when it posted an offensive tweet that angered many Mexican soccer fans. Just moments after the Netherlands defeated Mexico in a 2-1 victory on Sunday, KLM posted a picture of an airport departures sign, which had the words “Adios Amigos!” under its heading and a picture of a man with a mustache and sombrero next to the word “Departures.”
KLM’s tweet instantly spread across the internet, becoming viral in mere minutes, thanks to famous Mexican actor Gael Garcia Bernal lashing out (and cursing out) at the airline, telling his more than 2 million Twitter followers that he would never use KLM again. Due to more angry complaints and protects against the picture, KLM pulled the post of its Twitter page just a half an hour after first publishing it.
“It was meant to be a joke,” KLM spokeswoman Lisette Ebeling Koning said to the Associated Press. “But there was too much negative reaction.” She also emphasized that the airline never intentionally meant to insult or offend its Mexican customers, many of whom use KLM’s daily offered flight from Mexico City to Amsterdam.
Later on Sunday, in an attempt to make amends and clean up the damage, KLM released a formal, public apology.
“In the best of sportsmanship, we offer our heartfelt apologies to those who have been offended by the comment,” said Marnix Fruitema, director general of KLM in North America.
It remains to be seen how this incident will affect KLM’s business moving forward, but personally, I think people are being too hard on the airline. Like Koning said to the AP, the post was meant as a joke, nothing more. I understand Mexican soccer fans being upset by their team losing, but in my opinion, people need to get some thicker skin and stop using political correctness as an excuse for their overly sensitive natures.
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