May 02 2012
First off, I’d like to simply say that I might be the unluckiest person when it comes to computers. I’ve had 3, yes 3 computers in the last 3 years. The amazing thing is that I didn’t have a virus on any of them. That’s right. No crazy porn sites, or wacko offer sites that would infect these systems. It was sheer crappy luck. The computers simply crapped out on me and there was nothing I could do.
So on this go around when the 3rd one went into the graveyard, I tried to salvage it using Geek Squad. It’s not that they’re not nice people. It’s just that Geek Squad has gotten worse and worse over the years. And I think it’s because customers have gotten worse too.
However, here are 5 reason why I just don’t think I’ll use them again….
Most of Them Are Way too Young and some Inexperienced
I don’t want to knock the knowledge base of geek squad employees. Some of them are pretty smart. In fact most are smarter about computers than every day schmucks like me. I mean, they should be right? Obviously. I guess to computer experts they might not be the brightest of the bunch. However it always bothers me that most of the people that help me seem like babies. It’d be nice to see someone there who didn’t look like they were working there just to pay for college. I would prefer some people with white hair who have been in the trenches of computer repair.
If there’s one thing that pisses me off about Geek Squad it’s the prices. Most prices are double if not triple what local computer repair people charge. Good luck getting any hard drive work done with Geek Squad unless you’re prepared to spend at least 300 bucks minimum. And then they’ll try and sell you on tech support for the year services. 9 times out of 10 your repair won’t fall under their support. I don’t think I’ve ever been quoted at less than 100 dollars for any job to be done at Geek Squad.
They Love to Talk in a Way You Don’t Understand
Maybe it’s just me but some of these guys seem pretty arrogant and love to talk in a way that they know you won’t understand. Not cool. Funny thing is, it usually works. It’s like an auto mechanic who tell you that you need a new johnson rod. You don’t know what the hell he’s talking about but figure “yeah, it’s time I do get a new johnson rod.”
Could They Take Any Longer?
Just to get your computer diagnosed usually takes 305 days. Yes, 3-5 days just for them to tell you what’s wrong with it. And yes, they charge you for that. Hell to get a simple job done like a memory upgrade could take as long as 2 weeks. Frankly I just don’t have that kind of time.
They’re More Salesy than you Think
Remember folks. This is Best Buy. They may seem like geeks but don’t think for a second that they’re not in sales. They’ll try and do whatever they can to get you to spend that extra 20 or 30 or 100 bucks if they can.
Even More Uncoachable Stuff