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May 21 2009

My One Dork Post for the Month: Windows Vista 64 is the Biggest Nightmare in My Life Right Now

Published by at 6:00 am under Editorial

Vista

Let me preface this by saying I really enjoy my Hewlett Packard computers.  I own a tasty little laptop and a slimline which I’m using at this very moment.  When this little itty bitty problem began on May 12th I had thought it was an HP problem which prompted my pissy post I put up about hating technical support (something I still hate by the way).

The problem arose when out of nowhere my printer didn’t work anymore.  It was fine for about 6 months and then poof, no more.   And not to bore you guys with so many details, it’s a spooler problem?  Yeah, whatever that is.  Turns out an update in Windows Vista 64 caused this to happen.  Amazing an UPDATE caused my printer not to work anymore.  You have to be kidding me.

(and yes I did a System Restore which didn’t do shit… for all you techies out there)

Anyway, having nearly 10 days on this, I’m now a virtual expert on printer spoolers.  I’m also a veteran of  techincal supports calls and being transferred 16 times per each 2 hour phone session from one department to department each filled with people who have ZERO clue what’s going on.   Not to mention every single one of them is overseas.

I have nothing against folks from India but for once I’d like to hear an American voice.  By the way all these calls were with HP who again, is not at fault here.  But they were the ones who got to hear me curse 6000 times after I’d basically lost it.

As it had turned out, their recommendation was for me to get a new printer.  That’s a whole other story.  The printer never showed up and I completely lost it on the phone yesterday canceling the order.   I knew damn well that was NOT the right idea.  So I went to Staples yesterday to get a new printer but turns out that instead I’d spend 10 bucks on a zip drive and try to install my HP Laserjet 1018 again.

OK, let’s cut to the chase here folks.  Bottom line, Windows Vists 64 sucks some serious donkey balls.   It’s virtually impossible to set up a printer on its system.

So basically what you’re telling me is that something as simple as a printer can’t be set up because of a flawed operating system?  The answer is yes.

Essentially I either go out and by a computer that doesn’t have Windows 64, like a Mac, spend probably 500 bucks to pay some dude who will tell me the same shit I’ve been told for the last 10 days (which is nothing), or I live with these computers and never have a printer on them.  Or I can do yet ANOTHER system restore and try this again (and it won’t work) losing all my computer info.

How is this possible?  In this day and age?  Does Microsoft have some deal with the printer companies?   Are they just laughing their asses off at all the people like me who can’t stand Vista 64?  Do you really mean to tell me it’s virtually impossible to have a printer on my system?

Yes, yes it is.

Thank you for your time.





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3 responses so far

  • IT GUY

    Ok spooler issues are a pain. I see them happen with HP Printers alot but I don’t know what you have this is what you need to do. If it doesn’t work install Windows 7 cause its awesome. Anyways here ya go! If you need more help you can send to my email address which is hidden but I assume you can see.

    There is a lot of info in this link however I only use the following after the link.

    http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

    ———————————————————————
    6.

    open regedit (e.g. click Start, key regedit and press Enter)
    7.

    navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

    under this key, there will be the keys Version-2 and Version-3 (one or the other of these may be absent – not a problem)

    the sub-keys under these contain the printer driver configuration information

    delete all the sub-keys inside Version-2 and Version-3, but not these keys themselves

    The Microsoft Knowledgebase article at http://support.microsoft.com/default.aspx?scid=kb;en-us;312052 lists some other registry entries to delete, but this is not usually necessary.

    8.

    open a Command Prompt window
    9.

    key the commands
    net stop spooler
    net start spooler
    10.

    open Windows Explorer
    11.

    navigate to %systemroot%\system32\spool\printers\ and delete any files there. By default, this is where the print spooler stores print files.
    12.

    navigate to %systemroot%\system32\spool\drivers\w32x86 (%systemroot% is usually Windows, but it might be winnt or something else; this is set when the OS is installed).
    13.

    inside w32x86, there will be folders with the names 2 and 3 (one or more of these may be absent – not a problem)
    delete all of the files and sub-folders in each of the 2 and 3 folders, but not the folders themselves
    inside w32x86, there may be other folders with names starting with “hewlett_packard”, “hphp” or something else; delete these folders also
    14.

    restart the print spooler (see steps 8 and 9 above)

  • IT GUY

    Sent you another electronic mail. Hit me up on chat if you want to do it on the fly

  • http://None Fix It Here

    Let me guess… you were trying to print a PDF document. The problem is with the HP print driver. Where I work we have HP 1020 and they have the same problem. (The same HP driver is used for the 1018 and 1020.)

    If your computer is now telling you that you don’t have any printers installed here is your fix:

    1. unplug the printer from the computer
    2. restart your computer (leave the printer unplugged)
    3. cancel all print jobs on that printer
    4. plug the printer back in
    5. open your PDF document and follow these steps
    5.1. click file
    5.2. click print
    5.3. click advanced
    5.4. click to check the ‘print as image’ checkbox
    5.5. click OK
    6. click OK

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