May 21 2009
Let me preface this by saying I really enjoy my Hewlett Packard computers.Â I own a tasty little laptop and a slimline which I’m using at this very moment.Â When this little itty bitty problem began on May 12th I had thought it was an HP problem which prompted my pissy post I put up about hating technical support (something I still hate by the way).
The problem arose when out of nowhere my printer didn’t work anymore.Â It was fine for about 6 months and then poof, no more.Â Â And not to bore you guys with so many details, it’s a spooler problem?Â Yeah, whatever that is.Â Turns out an update in Windows Vista 64 caused this to happen.Â Amazing an UPDATE caused my printer not to work anymore.Â You have to be kidding me.
(and yes I did a System Restore which didn’t do shit… for all you techies out there)
Anyway, having nearly 10 days on this, I’m now a virtual expert on printer spoolers.Â I’m also a veteran ofÂ techincal supports calls and being transferred 16 times per each 2 hour phone session from one department to department each filled with people who have ZERO clue what’s going on. Â Not to mention every single one of them is overseas.
I have nothing against folks from India but for once I’d like to hear an American voice.Â By the way all these calls were with HP who again, is not at fault here.Â But they were the ones who got to hear me curse 6000 times after I’d basically lost it.
As it had turned out, their recommendation was for me to get a new printer.Â That’s a whole other story.Â The printer never showed up and I completely lost it on the phone yesterday canceling the order. Â I knew damn well that was NOT the right idea.Â So I went to Staples yesterday to get a new printer but turns out that instead I’d spend 10 bucks on a zip drive and try to install my HP Laserjet 1018 again.
OK, let’s cut to the chase here folks.Â Bottom line, Windows Vists 64 sucks some serious donkey balls. Â It’s virtually impossible to set up a printer on its system.
So basically what you’re telling me is that something as simple as a printer can’t be set up because of a flawed operating system?Â The answer is yes.
Essentially I either go out and by a computer that doesn’t have Windows 64, like a Mac, spend probably 500 bucks to pay some dude who will tell me the same shit I’ve been told for the last 10 days (which is nothing), or I live with these computers and never have a printer on them.Â Or I can do yet ANOTHER system restore and try this again (and it won’t work) losing all my computer info.
How is this possible?Â In this day and age?Â Does Microsoft have some deal with the printer companies? Â Are they just laughing their asses off at all the people like me who can’t stand Vista 64?Â Do you really mean to tell me it’s virtually impossible to have a printer on my system?
Yes, yes it is.
Thank you for your time.
Even More Uncoachable Stuff